24/7 Customer is the first BPO company to provide integrated customer lifecycle management services through a multi-shore global delivery model, and ranks first in business performance for 85% of our clients. Recently, Call Center Focus (CCF) ranked 24/7 Customer as the best non-European call center globally, an achievement that is supported by our commitment to outperform.

Headquartered in Campbell, California, 24/7 Customer is a rapidly growing global company. With state-of-the art facilities across 10 global delivery centers that accommodate nearly 8,000 seats, 24/7 Customer is among the top 20 Contact Centers worldwide. Our global delivery centers are located in Manila, Philippines; Guatemala City, Guatemala; Shanghai, China and in Bangalore and Hyderabad in India. 24/7 Customer provides Integrated Customer Lifecycle Management services (CLM) to the Global 1000 companies across the financial services, technology and telecommunications, retail and services industries. With a focus on predictable and sustainable business performance coupled with innovation, 24/7 Customer delivers a sustainable competitive advantage to its clients in their end customer management.

Design Thinking and Delivery of Innovation in CLM

24/7 Innovation Labs represents the next generation of design thinking for Customer Lifecycle Management (CLM).This design approach has led to a fundamental shift in the way we approach customer lifecycle management. Our mission is to understand how, why and when people interact at a deep level and then design an original approach to interacting with them. In doing so we are creating a new landscape for our clients to engage with their customers. In this new landscape, the pre-occupation is no longer about simply trying to re-configure existing solutions for incremental value additions. Rather, we are re-defining the rules of customer engagement at the idea and design stage. Most importantly, we translate our design thinking into delivery and ownership of results for our clients.